Frequently Asked Questions CLEANING
What area do you cover?
Do we get references for your cleaners? What vetting process do they go through?
Can I meet the cleaner first?
Are there a minimum number of hours?
Can I have the same cleaner each visit?
Do I need to be at home when the cleaner comes?
How will the cleaner know what to clean?
What if I need to change my cleaning day?
What if the cleaner does not turn up?
Are you insured?
Do you provide the cleaning products?
What if I am not happy with the cleaner?
Is there a contract to sign?
What area do you cover?
We cover a 5 mile base from our head office in Crystal Palace, London. However we are flexible so if you live outside our radius, give us a call and we will see if we can help!
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Do we get references for your cleaners? What vetting process do they go through?
They start off with a 2 stage interview process and then they follow an induction programme to ensure that they comply with our strict vetting process. We ask for 2 proofs of ID, follow up on the two references they supply and additional visit their home to check on their proof of address documents. All of our cleaners are CRB checked. We required a updated six month verification of proof of address from all our cleaners.
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Can I meet the cleaner first?
Yes of course! We can arrange a time at your convenience for the cleaner to come to your home and discuss your cleaning needs, or yopu can meet them at our office.
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Are there a minimum number of hours?
The minimum numbers of hour for regular weekly cleaning is 2. For a one off clean it is 4 hours.
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Can I have the same cleaner each visit?
Once we have a day and time from you, then we will send the same cleaner each visit.
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Do I need to be at home when the cleaner comes?
It is completely up to you. Over 80% of our clients provide us with a set of keys. Our cleaners are trustworthy and we have not had a case of lost keys yet.
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How will the cleaner know what to clean?
We provide you with task sheet that you can complete prior to your cleaner coming to let them know exactly what you want doing to meet your needs.
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What if I need to change my cleaning day?
We can be flexible, all we ask is you give us 48hours notice.
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What if the cleaner does not turn up?
Give us a call and we will arrange for another cleaner to come. Feel assured that we would keep in regular communication with you and this we would do all we can to assure you it would not happen again.
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Are you insured?
Yes, we have full public liability insurance.
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Do you provide the cleaning products?
We have found that the most economical and hygienic way to clean your house is to use your own cleaning products. We would recommend the following items to be available-Mop and bucket, vacuum/Broom, Bin bags, polish, window and glass cleaner, kitchen cleaner, bathroom cleaner and limescale remover. When the cleaner leaves they will also leave the house smelling how you like it. You can purchase cleaning products from us if this is more convenient. For on off cleaning/office cleaning we can provide cleaning supplies for you at a cost.
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What if I am not happy with the cleaner?
Simply give our head office a call and we will do all we can to remedy the situation for you. We have a large database of cleaners and we are sure that we can find a cleaner to suit your needs,
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Is there a contract to sign?
We ask you for 3 months contract between you and us, but this will not tie you as we want you to be happy with the service we provide. We would not expect you to carry on using us if you are not happy! This is how confident of the service we provide!
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If we have not answered your question then either drop us an email or give us a ring, and we would be more than happy to help!
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